Importing Websites with Marketing Services

If you have an existing WordPress website and would like to move it onto Vendasta’s hosting platform (WordPress Hosting Pro), Marketing Services can help!

You will also gain access to Marketing Services’ Website Support team when we import a site with Website Support activated (12-month commitment for imported sites).

Table of Contents

• Website Support Inclusions
• Benefits of Importing via Marketing Services
• Vetting & Import Process
• Additional FAQs

Website Support includes:

• Access to the team for tech support
• Website revisions to images, text, and minor change requests
• Backend updates are completed quarterly to ensure WordPress stability
• Updates to plugins and themes upon request
• Health checks to website upon request
• Uptime monitoring and urgent support if your website goes offline

What benefits are there when importing a site through Marketing Services?

With Marketing Services, your website is in trusted hands! To import the site, our Website Support team will:

• Package and download the website from the original hosting platform
• Upload and set up the site in our WordPress Hosting Pro hosting platform
• Plugins, themes, WordPress versions, and PHP versions are updated where possible*
• Website is checked over for quality assurance to ensure all links & elements are functioning properly

*Plugins or themes may require a license key to update.

Additionally, upon importing your site with us, you'll receive 12 months of ongoing Website Support. This includes access to our dedicated Website Support team for updates and technical assistance tailored to your WordPress website.

Website Support is provided as part of our commitment to your website's success. While there is a 12-month commitment, the support is billed monthly for your convenience.

Before we can import the site (and offer support for it), we need to vet it to ensure this is feasible. Each site can have its own complexities that affect the import capabilities.

Vetting Process for Importing & Support:

Vetting:

1. Activate the free Website Import Vetting product on the applicable account.
2. Complete the fulfillment form with the domain registrar and WordPress admin login credentials.
   1. While we can vet the website without access to the domain registrar, we cannot vet the site without the WordPress admin login credentials.
3. Upon receiving the completed fulfillment form, our team will vet the website, which includes reviewing, but not limited to:
   1. Plugins actively running on the website
   2. How the website is built (ie. Divi, Elementor, WPBakery, etc.)
   3. If there are any custom-coded themes or elements that our team cannot support
4. Once the website has been vetted, you will receive an email update with our findings, either acknowledging that it is approved for import & support or that it’s denied (in which case we would recommend rebuilding the site with our design team).

Importing:

1. If approved, we will activate WordPress Hosting Pro and the Website Import & Support add-on (one-time setup fee + 12-month monthly support free).
2. Import completed within 3 business days post-vetting.
3. Website hosted on a temporary domain. (ex: business-name.websitepro.hosting)

Going Live:

1. You will receive an email to review the site on the temporary domain. Upon your approval and domain registrar access, we will set the site live on the custom domain.
   1. Alternatively, you can update the DNS settings. We can provide you with the CNAME and A Records.

Please note that a site can take up to 72 hours to fully propagate. During this time, you may receive an insecure connection error page. Website downtime should be minimal but could last a few hours while the DNS records remap the new route to your website.

Common Reasons for Import & Support Rejections:

• Custom themes
• Security concerns
• Not a WordPress site
• Part of a multi-site
• Built using an unsupported builder or method
• Compatibility issues with WordPress Hosting Pro

If our Website Support team is unable to support the website in question, we will email you to let you know that we are unable to support this site and explain why we had to reject it.

Additional FAQs:

Is my site eligible for Website Support?

We support the following for Website Support:

• WordPress websites built by our Marketing Services Websites team
• Most WordPress websites built with approved visual builders
  • I.e., Divi, Elementor, WPBakery, etc.

Websites not built by Marketing Services (or with significant changes done externally after being built by us) will need to be vetted before being approved for Website Support.

My site is already on WordPress Hosting Pro, can you support it?

If your site is already hosted on WordPress Hosting Pro, activate the standalone Website Support product. If the site is rejected for Website Support, once we vet it, we will reject the product, and you will be automatically refunded. Rejected sites can be rebuilt with our website design team.

Website support requests can be sent to [e-mail]

See also: Website Import & Support Vetting Expectations Brochure